San Gorgonio Memorial Medical Clinic is now accepting VA Patients. Please call our office to get full information 951-846-2877 

Frequently Asked Questions – Health Care Benefits Overview

Where can I find more information?

Call VA Health Benefits toll-free helpline at 1-877-222-VETS (8387) Monday through Friday between 8 a.m. and 8 p.m. ET. Information is also available at

How can I verify my enrollment?

Once your enrollment is confirmed, you will receive a Veterans Health Benefits Handbook from us notifying you of the status of your enrollment.  You may also call us toll-free to verify your enrollment at 1-877-222- VETS (8387) Monday – Friday between 8 a.m. and 8 p.m. ET.

If enrolled, must I use VA as my exclusive health care provider?

There is no requirement that VA become your exclusive provider of care.  If you are a Veteran who is receiving care from both VA and a local provider, it is important for your health and safety that your care is coordinated, resulting in one treatment plan (co-managed care).

I am moving to another state. How do I transfer my care to a new VA healthcare facility?

If you want to transfer your care from one VA health care facility to another, contact your PACT.  Your PACT will work with the Traveling Veteran Coordinator for assistance in transferring your care and establishing an appointment at the new facility.

How do I choose a preferred facility? How do I change my preferred facility?

When you apply for enrollment, you will be asked to choose a preferred VA facility.  This will be the VA facility where you will receive your primary care.  You may select any VA facility that is convenient for you. If the facility you choose cannot provide the health care that you need, VA will make other arrangements for your care based on administrative eligibility and medical necessity.  If you do not choose a preferred facility, VA will choose the facility that is closest to your home. You may change your preferred facility at any time.

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